Cleango Cleaning Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights available to you under applicable data protection law.

This policy applies when you visit cleango.ie, contact us, request a quote, book a service, or otherwise communicate with Cleango Cleaning Solutions.

A privacy notice should clearly explain who is processing personal data, why it is being processed, the legal basis relied upon, and whether the information is shared with others.

1. Who We Are

Cleango Cleaning Solutions provides professional cleaning, moving, transport, and removal services across Dublin City and County Dublin.

For the purposes of data protection law, Cleango Cleaning Solutions is the data controller responsible for the personal information described in this policy.

Email: hello@cleango.ie
Phone: 083 051 5565
Website: cleango.ie

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Your name
• Email address
• Phone number
• Property or service address
• Eircode or location information
• Preferred contact method
• Service requirements
• Property type and size
• Collection and delivery addresses
• Preferred service date and time
• Access and parking information
• Details about items to be moved or removed
• Photos or files submitted with a quote request
• Messages, enquiries, feedback, and other communications
• Payment and transaction details, where applicable

Please avoid submitting sensitive personal information unless it is necessary for us to provide the requested service.

Information Collected Automatically

When you use our website, we may collect limited technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Website interaction and performance information
• Cookie and similar technology data

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Review and prepare quotes
• Arrange and manage services
• Contact you regarding your appointment or request
• Plan staffing, vehicles, equipment, and access
• Process payments and maintain financial records
• Deliver customer support
• Manage complaints, changes, and service issues
• Improve our website and services
• Protect our website, customers, staff, and business
• Prevent fraud or misuse
• Comply with legal, regulatory, tax, and accounting obligations
• Send marketing communications where you have consented or where otherwise permitted by law

We will not use your information for an unrelated purpose without providing appropriate notice or obtaining consent where required.

4. Legal Bases for Processing

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, we may rely on:

Contract

We may process your information when necessary to provide a quote, take steps at your request before entering into an agreement, or deliver an agreed service.

Legitimate Interests

We may process information where reasonably necessary to operate and improve our business, communicate with customers, protect our services, maintain records, and respond to enquiries.

We will consider your rights and interests before relying on legitimate interests.

Consent

We may rely on your consent for optional marketing communications, non-essential cookies, analytics, or other processing where consent is required.

You may withdraw consent at any time.

Legal Obligation

We may process information where necessary to comply with tax, accounting, regulatory, insurance, law-enforcement, or other legal requirements.

5. Quote Requests and Contact Forms

When you submit a contact form or quote request, we use the information provided to:

• Understand the service required
• Assess the property, move, or project
• Prepare an accurate quote
• Contact you about your enquiry
• Plan the service when you proceed

Uploading photos is optional unless images are reasonably required to assess the work. Please ensure that uploaded images do not unnecessarily include identifiable individuals, confidential documents, vehicle registration details, or other private information.

Submitting a quote request does not confirm a booking.

6. Payments

When online or electronic payments are available, payments may be processed by an external payment provider.

We may receive limited transaction information, such as:

• Customer name
• Payment status
• Transaction reference
• Amount paid
• Date of payment

We do not normally receive or store your complete payment-card details when payments are processed by a third-party provider.

The payment provider will process your information according to its own privacy policy and legal obligations.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember settings and preferences
• Protect forms and website security
• Measure website traffic and performance
• Understand how visitors use the website
• Support advertising or marketing features where enabled

Strictly necessary cookies may operate without consent where they are required to provide a service requested by the visitor. Analytics and other non-essential cookies generally require prior consent in Ireland.

Where required, our cookie banner allows you to accept, reject, or manage optional cookies. You can also adjust cookies through your browser settings.

Rejecting optional cookies should not prevent access to the main functions of the website.

8. Marketing Communications

We may send promotional messages only where:

• You have provided consent, or
• We are otherwise permitted to do so under applicable law

You can unsubscribe at any time by:

• Using the unsubscribe option in the message
• Emailing hello@cleango.ie
• Asking us to stop sending marketing communications

Unsubscribing from marketing will not prevent us from sending essential communications regarding an active enquiry, quote, booking, payment, or service.

9. Who We May Share Information With

We may share personal information only where reasonably necessary with:

• Employees and authorised team members
• Cleaning, moving, transport, or service personnel
• Website hosting and technical support providers
• Email and communication providers
• Payment processors
• Booking or scheduling providers
• Accounting, legal, insurance, and professional advisers
• Analytics and website-performance providers, subject to consent where required
• Government bodies, regulators, courts, or law-enforcement authorities where legally required
• A purchaser or successor in connection with a business sale, restructuring, or transfer

Service providers may process information only for agreed purposes and must handle it appropriately.

We do not sell your personal information.

10. International Data Transfers

Some technology providers may process or store information outside Ireland or the European Economic Area.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are used, such as:

• An adequacy decision
• Standard Contractual Clauses
• Other safeguards permitted under applicable data protection law

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may include:

• Unsuccessful quote enquiries: up to 24 months
• Customer and service records: for the duration of the relationship and a reasonable period afterwards
• Payment, invoice, and accounting records: for the period required by Irish tax and accounting law
• Marketing information: until consent is withdrawn or the information is no longer required
• Website security and technical logs: for a limited period based on operational and security needs

We may retain information for longer where required to establish, exercise, or defend legal claims or comply with a legal obligation.

12. How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Accidental destruction

These measures may include access controls, secure hosting, authentication, software updates, encryption where appropriate, backups, and restricted access to customer information.

No online system is completely secure, and we cannot guarantee absolute security.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent
• Object to direct marketing
• Request information about how your data is used
• Lodge a complaint with the Data Protection Commission

These rights are subject to certain legal conditions and exceptions. GDPR gives individuals rights regarding access, rectification, erasure, restriction, objection, and other forms of control over their personal data.

To exercise your rights, email:

hello@cleango.ie

We may need to verify your identity before processing a request.

14. Complaints

Please contact us first if you have concerns about how we handle your information.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

The Data Protection Commission is Ireland’s independent supervisory authority for data protection matters.

15. Third-Party Links

Our website may contain links to third-party websites, social-media pages, booking services, payment providers, or other platforms.

We are not responsible for the privacy practices, security, or content of those external services. You should review their privacy policies before providing personal information.

16. Children’s Privacy

Our services are intended for adults and business customers.

We do not knowingly collect personal information directly from children. If you believe a child has submitted personal information through our website, please contact us so we can review and remove it where appropriate.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website tools, providers, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

18. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

Cleango Cleaning Solutions
Email: hello@cleango.ie
Phone: 083 051 5565
Service area: Dublin City and County Dublin